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CANCELLATION & NO SHOW POLICY
With every professional business there is a serious side… Thank you for taking the time to read, understand & appreciate how we can bring you the best customer service.
Please help us maintain this good service by providing us with the following courtesy.
We understand that circumstances arise that do not allow you to keep your appointment, but please remember to be courteous to us and our other clients by contacting us 24 hours – 48 hours prior to your appointment to cancel if you cannot make it. (Appointment of 1hr or more require 48 hours notice)
We require that you call one full working day prior to your appointment date. Please call as soon as you know you cannot make your appointment so that we may attempt to schedule and service another client.
When you book an appointment at Tyler Reid Hair & Beauty, that appointment time is reserved exclusively for you. Cancellations within the time stipulated in our cancellation policy will allow us to allocate this space to someone else without it affecting our ability to operate.
Even though our expenses have increased, Tyler Reid Hair & Beauty will not be increasing prices this financial year. We have decided to carry these costs at this time however we cannot carry the costs of no shows or late cancellations as these cause our business to run at a loss.
So the following must apply:
- Last minute cancellations will also be considered as No Shows
- In case of two (2) No Shows you will be asked to pay a booking fee before you make your next appointment which will not be refunded but will be carried forward to your next appointment. This only applies if the appointment was cancelled or reschedules is 24 -48 hours in advance, depending on the appointment length.
- Cancellation must be made a working day in advance, e.g. a Monday morning appointment must be cancelled by Thursday afternoon or first thing on Friday morning in order for us to be able to allocate this appointment time to another client. The weekend cannot be taken into consideration as this would not allow us the time to rebook the space.
- Gift certificates risk part or full forfeit if less than the appropriate cancellation notice is given.
- If you are running late you may have your treatment time shortened to avoid inconveniencing the client that has a booking after you.
Thanking you in advance for your understanding and accommodation of the above.
Tyler Reid Hair is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.tylerreidhair.com, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We do not guarantee website links or policy of authorized third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorized by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Tyler Reid Hair will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
A. 5/395 Warton Rd, Canning Vale WA
T. (08) 9455 7447